Virtually lending a hand - or two

Sydney-based Jenny Pang knows the power that language and technology hold in the 21^st century. She is one of Feros Care’s ‘virtual’ volunteers who lends a helping hand (actually two hands, as she types), to Feros Care clients seeking friendly, interactive contact via email.

Jenny is actually on her way home from work when she feels it would be good to make contact with Margaret. While her client lives in Brisbane, she is on a train in Sydney’s Inner West heading home from her full-time job. But, there’s no need for Jenny to rush as all she needs to do is open her bag and pull out her iPad. If she’s left it at the office, she can always use her mobile phone.

As part of Feros Care’s vibrant volunteer team since early 2016, Jenny said technology makes ‘virtual’ volunteering easy as she sends Margaret, who is in her 80s, short emails 1-3 times a week.

“As I email by mobile or tablet, I do this wherever it’s convenient, eg at home, on the train, in the office, or while on holiday in Cambodia or Hill End in central NSW,” Jenny says.

Virtual volunteering may not suit everyone but it works for Jenny, who leads a busy life, and Margaret, who has had a stroke and prefers contact by email.

“Margaret’s computer skills are quite good; and she’s very interested in the internet,” Jenny says. “It’s good for those clients who are interested in computers and who want to have some friendly contact without it being intrusive.”

Jenny says she finds it fascinating to try and work out how to provide a bit of social interaction for seniors

I like the challenge, to pick up on clues between the lines to keep the relationship growing.

Jenny says Margaret loves the photos she sends her when she’s on holiday and believes sending more will be beneficial for their relationship. She describes volunteering via email as “a modern day pen friend concept” and predicts over time this type of volunteering will grow.

Why not join Jenny as a virtual volunteer and send emails, skype or call someone to provide fun, laughter and companionship today? Contact our Community Volunteer Coordinator, Leah Sheldon on 1300 085 181, volunteer@feroscare.com.au or visit www.feroscare.com.au/volunteering to find out more.