Feedback and complaints

Feros Care welcomes and encourages you to provide open and constructive feedback, whether it is positive or negative.

We provide many options for you to easily, informally or formally, and regularly provide general feedback or a more serious concern. We like to remind all of our customers that your early feedback enables us to help you before the issue becomes really worrying or frustrating.

Our commitment to you is that your feedback/complaint will be acknowledged within a maximum of 2 business day or less depending on the severity. Following on from our acknowledgement we will endeavour to resolve the issue within 21 business days or earlier. On occasion this may take longer if other agencies or government Departments are involved who make determinations that officially resolve an issue. 

Please call your relevant Feros Care contact number depending on which service you are receiving.

In-Home Care - Feedback

For feedback regarding In-Home Care, please contact your state-based, client experience number. Alternatively, you can provide feedback via email. 

By Phone
1300 418 418

By Email
advisors@feroscare.com.au

Online
Complete the form below

Residential Village - Feedback

In Person
For Feros Care Residential Village residents and families, we encourage you to speak first to your Village Facility Manager.

By Phone
Within Australia: 07 5669 0559 option 9 and ask to speak to the Executive Manager - Residential Services if your issue was not resolved by the Village Facility Manager.

Online
Complete the form below

LAC Services - Feedback

In Person
We encourage you to drop into any of our LAC offices.

By Phone
1300 986 970

Online
Complete the form below

Urgent and Extreme Issues

For extreme issues please call our Customer Advocacy & Complaints 1300 655 125.

If your feedback cannot be resolved internally, please call the Aged Care Quality and Safety Commission on 1800 951 822 or make a complaint here.