Click here to read important updates for Feros Village, Byron Bay

If you require assistance or if you would like to talk to a trained professional about the issues described in this resource sheet, please call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14.

If you believe a child is in immediate danger call the Police on 000.

Our commitment to children and the community

At Feros Care, we care about children – those who are our clients and children in the community we come into contact with as we carry out our work of caring for people.

As a Child Safe organisation, Feros Care:

  • creates an environment where children’s safety and wellbeing is at the centre of our thoughts, values and actions
  • places emphasis on genuine engagement with and valuing of children and young people
  • creates conditions that reduce the likelihood of harm to children and young people
  • creates conditions that increase the likelihood of identifying any harm
  • responds to any concerns, disclosures, allegations or suspicions of harm which are brought to our attention.

Working with Children Checks

As an NDIS Partner in the Community Feros Care ensures that all our Local Area Coordination staff have completed and passed all necessary Police and Working with Children Checks.

This guarantees that all children who we have contact with can feel safe when working with our staff.

Reporting

Feros Care has zero tolerance for child abuse, and all allegations and safety concerns are treated very seriously and managed with a sense of urgency in accordance with Feros Care’s Child Safety Reporting Procedure.

All feedback and information received is private and confidential and is managed by our Child Safety Advisor and trained Managers.

Child Safety Flow Chart

Child Safety Flow Chart for responding to incidents, disclosures and suspicions.

Contact Details for each
State & Territory

If you are concerned about the safety of a child, please refer to the contact details below for reporting authorities in each Australian state and territory.

Child and Youth Protection Services

Phone:

Child and Youth Protection Services is responsible for facilitating coordination across government for the care and protection of children and young people in the Australian Capital Territory.

If you are concerned about a child and want further information on mandatory reporting, refer to Keeping Children and Young People Safe.

Department of Child Safety, Youth and Women

Phone:

Child Safety is the lead child protection agency in Queensland. For information about the process of reporting concerns about a child's welfare in Queensland, refer to the Protecting Children webpage of the department's website.

For more information about mandatory reporting, refer to the Mandatory Reporting in Queensland webpage.

Department of Family and Community Services

Phone:
Ph: 13 21 11 (24 hours)

(TTY/voice calls: 133 677; Speak & Listen: 1300 555 727; SMS: 0423 677 767)

Online:
Mandatory reporters with less serious concerns can use eReporting.

The Department of Family and Community Services is responsible for handling reports of child abuse and neglect in New South Wales. Information about the process of reporting child welfare concerns can be found on the department’s Reporting a Child at Risk webpage.

For information about mandatory reporting, refer to the Mandatory reporters webpage.

Territory Families

Child Abuse Hotline
Ph: 1800 700 250 (24 hours)

In the Northern Territory, every person is required to report suspected child abuse and neglect.

For further information about the process of reporting concerns about a child's welfare in the Northern Territory, refer to the Report Child Abuse page of the department's website.

Department for Child Protection

Phone:
Child Abuse Report Line
Ph: 13 14 78 (24 hours)

Online:
Less serious concerns can also be reported online.

The Department for Child Protection works to keep South Australia's children safe by protecting them from abuse and neglect.

For information about the process of reporting concerns about a child's welfare in South Australia, refer to the department’s Report Child Abuse webpage.

The Department for Child Protection provides additional information for mandatory reporting, including Mandated Notifiers and Their Role and Preparing to Report Child Abuse.

Department of Communities Tasmania

Phone:
Child Safety Service
1800 000 123 (24 hours)

Online:
Mandatory reporters with less serious concerns can report online.

The role of the Child Safety Service is to protect children and young people who are at risk of abuse and neglect in Tasmania.

For information about the process of reporting concerns about a child's welfare in Tasmania, refer to the department’s Child Safety Service webpage.

Information about mandatory reporting and making a notification can be found on the department’s Child safety notifications webpage.

Department of Health and Human Services

Phone:

For a list of regional and metropolitan phone numbers: Child Protection Contacts

After hours child protection emergency service
Ph: 13 12 78

The Child Protection Service is specifically targeted to those children and young people at risk of significant harm in Victoria.

For information about child protection and mandatory reporting requirements in Victoria, refer to the department’s Child Protection webpage.

Department of Communities, Child Protection and Family Support

Phone:
Central Intake Team
Ph: 1800 273 889

After hours
Ph: (08) 9223 1111 or
Country Freecall:
1800 199 008

Online:
Mandatory reporters with less serious concerns can use the department's secure Mandatory Reporting Web System.

The Department of Communities, Child Protection and Family Support offers a range of services to support children and families in Western Australia.

For further information about the process of reporting concerns about a child's welfare, refer to the department’s If You are Concerned About a Child webpage.

Information about mandatory reporting in Western Australia can be found on the department's mandatory reporting information webpage.

Provide feedback to Feros Care