Home Care Packages

What is a home care package (HCP)?

A Home Care Package is government supplied-funding for senior Australians needing care to stay independent at home for longer. To help meet the different needs of seniors’ personal circumstances, there are four different levels of Home Care Packages, which range from lower level care - Level 1 Home Care Package, right through to higher level, more complex care - Level 4 Home Care Package. 

• Level 1 Home Care Package - Basic assistance designed to give you a little extra support to help stay independent. This HCP level might include one or two visits a week from a care worker.

• Level 2 Home Care Package - Low-level assistance that gives you the extra support you need to stay independent. This HCP level might include three or four visits a week from a care worker.

• Level 3 Home Care Package - Home care services for seniors who need more support to stay living at home. This HCP level might include visits from a care worker or a nurse most days of the week.

• Level 4 Home Care Package - High-level home care suitable for people with high-level or complex nursing needs. This HCP level might include visits every day from a care worker or a nurse.

If you are eligible for home care funding, you can use it to access a range of services to help you at home, care for your health and increase your happiness. Find out the difference between a Home Care Package, and the Commonwealth Home Support Program.

Home care cost and eligibility

If you are over 65 years of age and are an Australian citizen, you may be eligible for support. To find out more about the eligibility criteria for in-home care please visit our FAQ.

The government sets the maximum basic daily fee at up to 17.5% of the basic age pension, depending on the HCP level approved. The amount may be negotiated with your chosen home care service provider based on what you can afford. To see our full list of prices, click here. 

At Feros Care, we offer a free referral service, where we can call My Aged Care with you and help you to get the approval process started. To utilise this free service and begin speaking with your care guide please call us on 1300 090 256 and we’ll call you back.

Learn more about the process and fees for Home Care Packages

How can I start my home care package?

If you’ve already been approved and assigned a referral code for a Home Care Package you can start receiving home care services with Feros Care right away. Please give us a call today or fill in our contact form and we'll call you back to organise your services. 

To get you started on your home care journey, please have a look at the different services and products you can spend your Home Care Package on.

I want to switch my home care package to Feros Care

If you are already receiving home care services from another provider, but wish to switch to Feros Care, please give us a call today or fill in our contact form and we’ll help you through the process. We'd be delighted to discuss what services are important to you and provide you with support.