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Frequently Asked Questions

(FAQs)

NDIS In-Home Care Residential Aged Care My Aged Care Respite Care

Am I eligible for the NDIS? How do I contact the NDIS? How can I submit feedback or complaints? How do I access the Participant Portal? What can I use my NDIS funding for? How do I add my banking details? How do I use myplace portal? What happens when my NDIS plan is approved? How do I request a review of my NDIS plan? What happens if something changes in my life? What is a Local Area Coordinator (LAC)? What does an LAC do? Do I have to pay for a LAC? Can I choose my LAC? Where are Feros Care Local LAC locations? How do I contact my Local Area Coordinator? What can I do if I am unhappy with the service that I have received for my LAC? I have been told that I need to have a Service Agreement with my Providers. What does this mean? Can a LAC help me with this? What are Service Agreements and Service Bookings? How do I make payment requests through the myplace participant portal? Who can discuss my plan with my LAC or the NDIA? How do I gather evidence of my disability?

What are the different levels of Home Care Packages? How do I get approved for a Home Care Package? I want to change from my existing provider to Feros. What do I need to do? What is the difference between Commonwealth Home Support Program and Home Care Packages? Does Feros charge any entry or exit fees? What services can be provided through Home Care Packages? How much does it cost for a Home Care Package? What case management fees does Feros charge for Home Care Packages? What admin fees do Feros charge for Home Care Packages? Am I Eligible for Home Care? What is domiciliary care? What should I expect when an ACAT team visits? What can i spend my home care package on? How much do Home Care Package care services cost?

What about my husband / wife? Can I bring my own car? Can I have friends or family over for meals? Can I have family stay over? Do I have to participate in events? Can I have a fridge in my room? Can I bring my own bed / furniture? Can I continue to use the same pharmacy? Can I keep my own doctor? What do I do about medication? Do you cater for dietary restrictions? Do you do my washing? What if I don’t like a staff member? What if I don’t like a resident? What if I don’t like the village? What if I get sick? Can I have visitors? Can I leave for the day? Can I bring my pet? What do I need to bring when I’m moving in permanently at your village? What do I need to bring when I book a respite stay at your village? Do I need ACAT approval to enter residential care? How much does it cost to go into one of your villages? What if my partner still lives at home? Do I have to sell my house? What if I can’t afford to pay the residential village fees? How long does it take to get assessed? What is an ACAT assessment? How can I get an ACAT assessment done? Who can make the referral? What is a DAP? What is an aged care means-tested care fee? Why does my MTCF change every quarter? What is a RAD in aged care? Can a resident refuse to have their means assessed by DHS (Centrelink)? Will the new fee arrangements affect existing care recipients? What if I have enough assets to pay my Accommodation Payment as a RAD but not enough regular income to pay the full monthly fees? If I keep my home what are the DHS (Centrelink) rules? What is the benefit in paying a Partial Payment (a Deposit) on or after entry? Will I have to pay a different Accommodation Payment if I change rooms? Do the annual and lifetime caps apply to continuing care recipients? What is the Serious Incident Response Scheme (SIRS)?

What is My Aged Care? What is an ACAT assessment? How can I get an ACAT assessment done? What should I expect when an ACAT team visits?

How much does it cost for respite care? How many days can I have? Do I need ACAT approval to receive respite care? What do I need to bring?