Frequently Asked Questions

(FAQs)

What about my husband / wife? Can I bring my own car? Can I have friends or family over for meals? Can I have family stay over? Do I have to participate in events? Can I have a fridge in my room? Can I bring my own bed / furniture? Can I continue to use the same pharmacy? Can I keep my own doctor? What do I do about medication? Do you cater for dietary restrictions? Do you do my washing? What if I don’t like a staff member? What if I don’t like a resident? What if I don’t like the village? What if I get sick? Can I have visitors? Can I leave for the day? Can I bring my pet? What do I need to bring when I’m moving in permanently at your village? What do I need to bring when I book a respite stay at your village? Do I need ACAT approval to enter residential care? How much does it cost to go into one of your villages? What if my partner still lives at home? Do I have to sell my house? What if I can’t afford to pay the residential village fees? How long does it take to get assessed? What is an ACAT assessment? How can I get an ACAT assessment done? Who can make the referral? What is a DAP? What is an aged care means-tested care fee? Why does my MTCF change every quarter? What is a RAD in aged care? Can a resident refuse to have their means assessed by DHS (Centrelink)? Will the new fee arrangements affect existing care recipients? What if I have enough assets to pay my Accommodation Payment as a RAD but not enough regular income to pay the full monthly fees? If I keep my home what are the DHS (Centrelink) rules? What is the benefit in paying a Partial Payment (a Deposit) on or after entry? Will I have to pay a different Accommodation Payment if I change rooms? Do the annual and lifetime caps apply to continuing care recipients? What is the Serious Incident Response Scheme (SIRS)?